returns & refunds

Last updated: May 3, 2021

Definitions and legal references:

This Website (or this Application)

The property that enables the provision of the Service.

Owner (or We or Us)
Metal Department Ltd. – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Product (or Service)
Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You)
The natural person or legal entity that uses this Website.

Thanks for purchasing our products ( or subscribing to our services) at https://www.metaldepartment.com operated by Metal Department Ltd..

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.

In order to be eligible for a refund :

  • you have to return the product within 14 calendar days of your purchase
  • the product must be unopened and in its original condition.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

Notification about this shall be done immediately upon reception of the product or latest 14 days after reception.

The notification shall be done to Metal Departments customer service to obtain an RMA code, using the provided contact form.

The notification shall contain the title of the product(s) you wish to return.

The returned product shall be in an unused and undamaged state in its original package (seal or plastic wrapping must be intact). Customer will bear the postal cost of return.

The return shipping address will be provided with your RMA code.

After we receive the product, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 7 business days for a refund to show up on your account or credit card statement.

Metal Department Ltd. guarantees that the product you ordered is free from errors at the time of dispatch. If you should receive a defect or wrongly supplied product, please contact our customer service. We will bear the cost of return for defect or wrongly supplied product.

If you have any additional questions, feel free to contact us using the contact form.